Before reporting problems in Altis, it's important to isolate issues to ensure they are occurring in Altis modules, rather than within your custom codebase.
Due to the complex nature of WordPress plugins, even when an error may appear to be coming from Altis modules, it may be caused by an errant action or filter in a different plugin.
Please note that Altis does not take responsibility for your custom codebase, and cannot assist in errors which come from third-party plugins or your custom codebase.
Altis releases minor updates constantly, so you should ensure you are running the latest minor versions before contacting support.
To check for new versions, run
You can update Altis and its dependencies by running
composer update -W altis/altis.
The most straightforward step to replicating issues in Altis is to start with a fresh installation with no custom code.
You should run this using the provided local environments, as these are replicate the Altis infrastructure; there is generally no need to test in Cloud environments.
Follow the Getting Started guide's installation process to create a new Altis project from scratch. As a shortcut, here's the command:
$ composer create-project altis/skeleton my-test-project
my-test-project with any name you like.)
We recommend leaving configuration at its default settings initially, and turning on any configuration progressively as necessary.
If you are able to replicate a problem in a fresh installation or with only configuration changes, this is likely to be a bug in Altis. Report the bug to Altis Support; if you made configuration changes, please ensure you include this with your report.
For errors which appear to come from Altis, ensure you check the full trace for the error.
A common problem we see is when issues occur due to plugins or custom code incorrectly calling internal APIs. This can trigger an error within Altis modules, but a trace may reveal the source of the issue.